BOOKS

THE BEST PATIENT EXPERIENCE
Helping Physicians Improve Care, Satisfaction and Scores
by Bo Snyder
 

BUY AT HEALTH ADMINISTRATION PRESS      BUY ON AMAZON

For healthcare leaders—How to convince your doctors to really work
on improving their patient satisfaction scores—And how to support their efforts to do so.

  • A process for helping doctors engage

  • Overcoming objections and other hurdles

  • Addressing challenges with “the data”

  • A DIY approach to coaching physicians

  • Sustaining and celebrating successes

  • Case studies and anecdotes that keep it real

 

An ACHE Management Series book

 

A PHYSICIAN GUIDEBOOK
TO THE BEST PATIENT EXPERIENCE
by Bo Snyder
 

BUY AT HEALTH ADMINISTRATION PRESS      BUY ON AMAZON

For physicians—Boost patient satisfaction scores with a practical process that increases awareness and changes behaviors

  • Nuts-and-bolts components of a great physician–patient interaction

  • Strategies that defeat ingrained behaviors and sustain change

  • Case studies, plus scorecards, assessments and questionnaires to adapt or use as is

  • Addressing challenges in specific specialties and practice settings

 

An ACHE Management Series book

Insights

Bo shares insights from his books at ACHE Congress, March 2016.