Boosting doctors' patient satisfaction scores

“Bo helped us reach 99th percentile for our emergency department…
He was fun, non-threatening and easy to work with”

“Bo helped us reach 99th percentile for our emergency department…
He was fun, non-threatening and easy to work with”

"Office hours"

Ongoing onsite support for your physician patient satisfaction efforts

  • Interpreting and presenting data

  • Individual physician coaching

  • Training for internal coaching 

  • Presentations, trouble-shooting, small-group sessions

 

Presentations 

For leaders/management retreats

  • Real-World Advice for Tackling Low Physician HCAHPS Scores

  • Getting Physicians Engaged—Even the Skeptics

  • How to Help Each Doctor Make Changes that Stick

For physicians

  • Achieving 99th Percentile in One Year—A Case Study Examined                

  • What Patients Really Want—and How You Can Deliver

  • A Practical Approach to Changing Ingrained Behavior 

Or content tailored to your needs

Coaching for individual physicians or physician groups

 

Management workshops 

Full-day or half-day sessions to jump-start or sustain your efforts

  • How to Launch an Internal Shadow Coaching Program

  • Getting Unstuck—Problem-solving to Engage Physicians

  • Trouble-shooting Problems with “the Data”

Resources

The Best Patient Experience

by Bo Snyder

BUY AT HEALTH ADMINISTRATION PRESS      BUY ON AMAZON

A Physician Guidebook to the Best Patient Experience

by Bo Snyder

BUY AT HEALTH ADMINISTRATION PRESS      BUY ON AMAZON

Download the guide: Preparing for Shadow Coaching  [PDF]

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