Boosting doctors' patient satisfaction scores
“Bo helped us reach 99th percentile for our emergency department…
He was fun, non-threatening and easy to work with”
“Bo helped us reach 99th percentile for our emergency department…
He was fun, non-threatening and easy to work with”
"Office hours"
Ongoing onsite support for your physician patient satisfaction efforts
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Interpreting and presenting data
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Individual physician coaching
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Training for internal coaching
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Presentations, trouble-shooting, small-group sessions
Presentations
For leaders/management retreats
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Real-World Advice for Tackling Low Physician HCAHPS Scores
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Getting Physicians Engaged—Even the Skeptics
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How to Help Each Doctor Make Changes that Stick
For physicians
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Achieving 99th Percentile in One Year—A Case Study Examined
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What Patients Really Want—and How You Can Deliver
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A Practical Approach to Changing Ingrained Behavior
Or content tailored to your needs
Coaching for individual physicians or physician groups
Management workshops
Full-day or half-day sessions to jump-start or sustain your efforts
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How to Launch an Internal Shadow Coaching Program
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Getting Unstuck—Problem-solving to Engage Physicians
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Trouble-shooting Problems with “the Data”
Resources
A Physician Guidebook to the Best Patient Experience
by Bo Snyder
Download the guide: Preparing for Shadow Coaching [PDF]