“It was great to see so many C-level executives sign up for your presentation. The evaluations were very positive and many of the participants are interested in learning more.”


Congress on Healthcare Leadership

American College of Healthcare Executives (ACHE)

“Proven Strategies for Tackling Low Physician HCAHPS Scores”

“Baldrige Boot Camp” full-day workshop

“Navigating the Baldrige Criteria"

“Combining the Power of Magnet and Baldrige to Achieve Excellence”

“Lessons from the Baldrige Winners: Proven Ways to Dramatically Improve Hospital Performance”

ACHE Chapters

“Process Improvement is for Everyone”

Health Administration Press

American College of Healthcare Executives

“How Leaders Can Help Their Doctors Raise Patient Satisfaction Scores”

Western Florida ACHE

“Baldrige Boot Camp" and panel discussion


East Tennessee Healthcare Executives Affiliation

“Baldrige Panel Discussion"


Arbor Associates Client Retreat

“Customer Service Secrets from Healthcare’s Top Performers”

Comprehensive Cancer Center Consortium (C4QI) Conference

“Baldrige: What it is, what it isn’t, and ideas for getting started”


Hospital Network, Inc.

“Thriving in Tough Economic Times—Practical Insights for Healthcare Executives”


Hospital Network, Inc.

“A Different Look at Quality—Practical Insights to Improve Performance”


Mid-American Health Executive Forum

“Customer Service Secrets from Healthcare’s Top Performers – An Antidote for HCAHPS Anxiety!”


Michigan Society for Healthcare Planning & Marketing

“Best-Practice Strategic Planning: Lessons from Baldrige-Winning Hospitals”


National Comprehensive Cancer Network (NCCN)

“Helping Leaders Improve Healthcare through Optimizing Operations”


Western Regional Trustee Symposium

"Raise the Bar! Baldrige-winning Insights for Hospital Trustees"


Society for Healthcare Strategy and Market Development

"The Strategic Scorecard: How it Drives Change and Improves Results"


Society for Healthcare Strategy & Market Development

"Best-Practice Strategic Planning: How Baldrige Award-Winning Hospitals Do It"


Healthcare Financial Management Association – Heart of America Chapter

"Using Key Performance Indicators to Achieve Extraordinary Results"


Annual Conference of the National Association of Cancer Center Development Officers and NCI Public Affairs and Marketing Network

“The Patient Experience: Can Service Be a Marketable Differentiation?”


Arizona Hospital & Healthcare Association Workshop

"Baldrige Boot Camp"


IQPC Lean Six Sigma for Healthcare Conference

“Using the Baldrige Criteria for Performance Excellence in Healthcare”


Society for Healthcare Strategy and Market Development Annual Conference

“Ten Industry Best Practices to Enhance Performance at Your Small or Rural Hospital”