TESTIMONIALS

ON WORKING WITH PHYSICIANS

“Bo's individual on-site coaching sessions gave us the momentum to reach our patient satisfaction goals. His unobtrusive style worked well with the 23 different personalities among our providers, and it was clear that he understood each of our individual strengths and challenges. He even recognized that some of us have personality traits we can't change, and gave suggestions for transforming these from liabilities to assets. We could all tell he had spent time in the trenches—he understood that physicians often confront difficult people in stressful situations and offered specific suggestions on how to deal with them.”

Brian Tsang, MD  •  President  •  First Physician Corporation, Fall River, Massachusetts

“Bo helped us reach 99th percentile for patient satisfaction for our emergency department with one week of on-site coaching with our physicians. He was fun, non-threatening and easy to work with but understood each physician’s strengths and weaknesses and gave it to them straight…Bo helped us focus by simplifying what we needed to do. He gets what we're up against - 100 percent. He had our doctors laughing - they really enjoyed working with him. His feedback was specific and practical, and it was tailored to our needs and our patient population. We were able to make changes immediately that had huge impact. The time was incredibly useful."

Lissa Singer • Chief Quality Officer • emergency medicine group at Charton Hospital, Fall River, Massachusetts

“I’ve found that Bo recognizes and respects perspectives and issues of importance to physicians. He champions including issues of importance to physicians in hospitals’ strategic plans. This creates physician buy-in and loyalty.”

Mike Summerer, MD • System Vice President / CMO • Hallmark Health System • Melrose, Massachusetts

“Bo is a pleasure to work with. He approaches problems with enthusiastic skills, including evaluation, prioritization, delegation, consensus building, and finally a well thought-out solution with shared ownership. Our orthopedics program grew 20% per year under Bo’s leadership, with the only advertising being quality recognition by caregivers and patients!”

Mark Noffsinger MD • Orthopedic Surgeon • Kalamazoo, Michigan

ON BALDRIGE

“Thanks again for a wonderful experience at the ACHE Baldrige Boot Camp...I particularly enjoyed your teaching style, because it allowed attendees to interact with each other and to raise questions when needed. Even though the material is sometimes difficult to understand and get comfortable with, you made it easy to follow.”

Dan Galles • CFO • Inland Region Hospitals • Ontario, California

“Bo has walked-the-walk at Bronson (2005 Baldrige winner) and made it his business to understand what it takes to move a hospital from average to exceptional — from the big picture to the nuts and bolts.”

John R. Griffith • Pattullo Collegiate Professor • University of Michigan • School of Public Health •
Department of Health Management and Policy • Ann Arbor, Michigan

“It was great to see so many C-level executives sign up for your presentation. The evaluations were very positive and many of the participants are interested in learning more about the Baldrige journey.”

LeAnn Swanson • Vice President, Educational Services • Arizona Hospital and Healthcare Association • Phoenix, AZ

“I appreciated how Bo used real-life examples that were easy to adapt to my personal setting…I thought the Baldrige Boot Camp gave me the fundamental tools and questions to discover the root causes that had previously been challenging...I refer to the notes I took routinely.”

Chad Kramer, MSHA/MBA • HCR Manorcare • Sarasota, Florida

“Thanks for an enlightening presentation on Baldrige. I appreciated hearing an honest appraisal—the ‘dark side’ too. You got beyond philosophies and models and talked about specific, real-life experiences and benefits. It was a pleasure to learn from someone who has walked in the Baldrige shoes.”

Bill Bradel • President • Flagstaff Medical Center • Flagstaff, Arizona

“You were a very motivating speaker. I expect many hospitals to change their culture from one of indifference and inconsistency to one of passion and accountability through your seminars.”

Wayne Fraleigh, PT, DPT, OCS, CSCS • Director, Rehabilitative Services • Sierra Vista Regional Health Center • Sierra Vista, Arizona

ON STRATEGY

“Bo understands the challenges of the industry and what successful organizations need to do to meet them. He has a practical approach with an eye toward successful execution and results.”

Joseph A. Wasserman • President & CEO (retired) • Lakeland Regional Health System • Saint Joseph, Michigan 

“When Bo works on a strategic plan it gets used; it doesn’t sit on a shelf. His vast array of knowledge and experiences gives his team a competitive advantage.”

John Jones • Vice President, Physician Services & Practice Mgmt • Bronson Healthcare Group • Kalamazoo, Michigan 

“I've always been impressed with the fact that Bo listens before he speaks. Consequently, discussions in which he's involved stay on topic and lead to good decisions. Bo is also a very lively and animated person; conversations are never dry or boring. He is very good at establishing and facilitating dialogue between and among people.”

Mary Ann Eldred • Executive Vice President/COO • Finger Lakes Health • Geneva, New York

ON LEADERSHIP, BOARDS & GOVERNANCE

“Bo has done a great job with our board retreat for many years.  His sense of humor and self-effacing demeanor make it easy for people to give input.  He’s made it a point to get to know everyone on our board.”

Stan Compton • Board Chairman • South Haven Community Hospital • South Haven, Michigan 

“Bo did a great job speaking at our company retreat. His insights on how to achieve higher levels of performance were solid and well received. He kept everyone engaged with his sense of humor and knowledge of our company, and he gave us kudos for the things we are doing well. ”

Dave Copeland • Chief Financial Officer • CSM Group 

“Bo worked with my board for more than a decade and is well respected by its members. He has never blind-sided me or embarrassed me in front of them. He frequently provided good insights on industry issues and trends.”

Craig Marks • CEO • Mark Twain Hospital • San Andreas, California 

BO'S INDUSTRY KNOWLEDGE & PERSPECTIVE

 “I can’t count the number of times I’ve called Bo for information or to problem-solve. He’s always willing to spend the time and share information and perspective.” 

Rob LaBarge • Chief Executive Officer • Sturgis Hospital • Sturgis, Michigan 

 “As my mentor, Bo has been terrific. What I appreciate most is his accessibility. He is very easy to talk to about sensitive issues. His wisdom and sense of perspective have been invaluable to me.” 

 “As my mentor, Bo has been terrific. What I appreciate most is his accessibility. He is very easy to talk to about sensitive issues. His wisdom and sense of perspective have been invaluable to me.” 

Kris Johns • Planning Analyst • HealthPlus of Michigan • Flint, Michigan

“Bo has generously given his time and expertise as a member of the University of Michigan, Health Management and Policy Alumni Board. He has demonstrated continued support for graduate education that will lead to improved healthcare leadership. He passionately cares about our industry and is committed to improving quality, access, and delivery of health services.”

James P. Fitzgerald • Executive in Residence • University of Michigan School of Public Health • Department of Health Management and Policy • Ann Arbor, Michigan

“I think Bo spends almost as much time reading the latest healthcare management literature as he does reading poker books. He’s a great resource for getting a clear picture of what’s happening in the industry, but if you like winning you don’t want him at your poker table.”

Mac McClurkan • VP/CIO • Oaklawn Hospital, Marshall, Michigan

GENERAL KUDOS

“Bo is fantastic to collaborate with. His enthusiasm is contagious and he is generous with his time and ideas. He always takes the long view and sees the big picture, yet focuses on getting the details right. Most important, he always keeps the client’s best interest at the forefront.”

Carol McCarthy • President • Remedy Chicago • Chicago, Illinois 

“If you’re picking people to support your vision, this is the first person you want on your team.
Bo’s a clear thinker who can forge a path through complex situations. He can raise difficult issues without putting people on the defensive and offers a mature and reasoned approach. He is tremendously knowledgeable about what works in our industry.”

Frank J. Sardone • President and CEO • Bronson Healthcare Group • Kalamazoo, Michigan 

“Bo's collaborative approach seeks to find solutions to address the needs of each of the major stakeholders. His inclusive approach fosters constructive communication.”

James R. Phillippe, II • President • Holzer Medical Center • Gallipolis, Ohio

“Bo is polite and respectful to everyone at every level. This is a guy who has never been rude to a waiter.”

Mark M. Gordon • Chief Executive Officer • St. Francis Medical Center • Midlothian, Virginia

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